More flexible and yet comprehensive selective modules for every SME companies to embark on.
Three main areas of systems maintenance, we mainly assembly our focus.
Microsoft Windows Server
This covers most of the current version from 2008 to 2012. Active directory, DNS, Group policy, Hyper-V.
Either Synology deploys as your main server or just an added storage device. We have maintenance solutions to keep them running smoothly at all time.
Web / Email Hosting Services
Many SMEs are moving away from in-house WEB and Email systems to external hosting service providers. We can assist to sign up and setup both systems with our preferred hosting provider. Our maintenance covers our customer as the single point of contact to resolve issues internally. Examples, creating more email accounts, adding domain names, couple it with Office 365, resolving remote user problem accessing email, etc.
We have to break down our maintenance into many selects, clearly mapping customers’ requirements in their outsource packages.
6 / 12 months Maintenance
We offer both packages with either 6 or 12 months contract service agreement.
WAN & LAN networking
Internet disconnection, firewall settings, VPN configurations and monitor, we all have it all in our maintenance coverage.
Network Performance Tuning
As business grows, new added hardware and users may start causing overall slow network traffic, is a necessary process to perform network monitoring and traffic tuning to gain back network speed.
Recovery of the entire server to the last backup operation state. Bare metal restore also possible to another spare server if current hardware failure.
Backup / Restore
Taking care of daily, weekly or monthly server in full or partial backup, easy for remote restores if any give request.
keeping track of all in-house license software for complete audit, renewal and budget forecast.
Service Level Agreement
By industrial standard SLA response time and coverage. Day / Week coverage: 8x5 / 8x7 / 24x 5 / 24x7 : 1st response time: 4 hours, 2nd response time 8 hours, 3rd response, next business day.
On-site, Off-site & Remote Service
Business can be very different from one company to another. Our maintenance mode can go from purely On-site for security reasons to all the above.